All orders are shipped via FedEx or USPS, ensuring reliable and timely delivery. Once your order is processed and ready to ship from our fulfillment center located at 211 S. 9th Street, Columbia, PA 17512, you will receive a shipping confirmation email with a tracking number.
Tracking your order online:
You can track your order using the tracking number provided in the shipping confirmation email. To do this, visit the FedEx or USPS website, depending on the carrier handling your shipment. Enter the tracking number in the designated tracking field on the carrier's website and click "Track" to view the current status and location of your order.
Speaking with an agent to track your order:
If you need assistance tracking your order or have any concerns, you can speak with one of our customer service agents. To expedite the process, please have your order number or email address associated with the order ready when contacting us. Our agents will help you trace your order and provide any relevant information about its status.
What to do if you haven't received a shipping confirmation email:
If you haven't received a shipping confirmation email within the expected processing time, check your email's spam or junk folder to ensure it hasn't been filtered there. If you still can't find the email, contact our customer service team for assistance. They will verify your order details and provide you with an update on the status of your shipment.
Addressing any issues with your order If you encounter any issues with your order, such as a delay in delivery, incorrect items received, or damaged goods, please contact our customer service team as soon as possible. We are committed to resolving any concerns promptly and ensuring your satisfaction with your purchase.