How to return a product: A step-by-step guide

We understand that sometimes you may need to return a product due to various reasons, such as dissatisfaction with the item or receiving a damaged product. To make the return process as seamless as possible, we have outlined a step-by-step guide on how to return a product to our fulfillment center. Please follow these instructions to ensure a smooth return and refund process.

Contact our customer support,
Before initiating a return, please call our customer support team at 877-907-4047 to discuss the reason for your return and request a Return Merchandise Authorization (RMA) number. The RMA number is essential for processing your return and refund. Our customer support team will provide you with detailed instructions on how to proceed with the return process.

Prepare the product for return.
Ensure that the product is in its original packaging and includes all accessories, manuals, and documentation that came with the item. If possible, use the original shipping box and packing materials to minimize the risk of damage during transit.

Include the RMA number and other necessary information.
Write the RMA number clearly on the shipping box or include it on a separate piece of paper inside the package. Also, include your name, order number, contact information, and a brief explanation of the reason for the return. Providing this information will help expedite the return process and ensure that your refund is processed accurately and promptly.


Ship the product to our fulfillment center.
Send the package to the following address:

211 S. 9th Street
Columbia, PA 17512

We recommend using a shipping carrier that provides tracking and insurance, as we cannot be held responsible for lost or damaged return shipments. You will be responsible for the cost of return shipping unless the return is due to our error, such as receiving a damaged or incorrect item.

Was this article helpful?
16 out of 69 found this helpful